ULG Staffing is currently seeking an experienced CSR professional for our client in the Downtown Indianapolis area. This is a temporary to direct opportunity. Pay starts at $13/hr and the hours are Monday - Friday from 8a-5p with a 60min unpaid lunch.
Responsibilities:
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Answer incoming telephone calls, determine purpose of call and respond to inquiries regarding services offered by client
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Retrieve messages from voicemail and respond or forward to appropriate personnel
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Take and enter message information into the computer system detailing specific data for personnel
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Welcome onsite visitors, determine nature of business and announce client to personnel
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Speak with customers, clients, residents and/or public by phone or in person
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Copy information from forms, along with receiving and logging client data
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Address complaints and inquiries in a calm and processional manner
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Contact clients, residents, vendors and/or public to resolve questions or obtain missing data
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Compare data entered with source documents, or re-enter data in verification format on screen to detect errors and make corrections
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Compile, sort and verify accuracy of data
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Keep accurate records of work completed
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Perform other clerical duties as needed, such as filing, photocopying, and collating
Requirements
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Training in Section 8 eligibility, rent calculation, and occupancy a plus.
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Ability to deal effectively with situations that require tact and diplomacy.
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Must be able to multitask effectively.
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Must have HS Diploma or GED
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Six (6) months related experience
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Must possess a valid driver’s license to legally drive in the state of Indiana, and personal vehicle insurance.
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Must be a Marion County resident, or willing to relocate to Marion County.