CSR Position with Section 8

Date Posted:02/19/2019

Location:Indianapolis, IN


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ULG Staffing is currently seeking an experienced CSR professional for our client in the Downtown Indianapolis area. This is a temporary to direct opportunity. Pay starts at $13/hr and the hours are Monday - Friday from 8a-5p with a 60min unpaid lunch.

 

Responsibilities:

  • Answer incoming telephone calls, determine purpose of call and respond to inquiries regarding services offered by client

  • Retrieve messages from voicemail and respond or forward to appropriate personnel

  • Take and enter message information into the computer system detailing specific data for personnel

  • Welcome onsite visitors, determine nature of business and announce client to personnel

  • Speak with customers, clients, residents and/or public by phone or in person

  • Copy information from forms, along with receiving and logging client data

  • Address complaints and inquiries in a calm and processional manner

  • Contact clients, residents, vendors and/or public to resolve questions or obtain missing data

  • Compare data entered with source documents, or re-enter data in verification format on screen to detect errors and make corrections

  • Compile, sort and verify accuracy of data

  • Keep accurate records of work completed

  • Perform other clerical duties as needed, such as filing, photocopying, and collating

 

 

Requirements

  • Training in Section 8 eligibility, rent calculation, and occupancy a plus.

  • Ability to deal effectively with situations that require tact and diplomacy.

  • Must be able to multitask effectively.

  • Must have HS Diploma or GED

  • Six (6) months related experience

  • Must possess a valid driver’s license to legally drive in the state of Indiana, and personal vehicle insurance.

  • Must be a Marion County resident, or willing to relocate to Marion County.



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