ULG Staffing is currently seeking an experienced CSR professional for our client in the Downtown Indianapolis area. This is a temporary to direct opportunity. Pay starts at $13/hr and the hours are Monday - Friday from 8a-5p with a 60min unpaid lunch.

Responsibilities:

• Answer incoming telephone calls, determine purpose of call and respond to inquiries regarding services offered by client

• Retrieve messages from voicemail and respond or forward to appropriate personnel

• Take and enter message information into the computer system detailing specific data for personnel

• Welcome onsite visitors, determine nature of business and announce client to personnel

• Speak with customers, clients, residents and/or public by phone or in person

• Copy information from forms, along with receiving and logging client data

• Address complaints and inquiries in a calm and processional manner

• Contact clients, residents, vendors and/or public to resolve questions or obtain missing data

• Compare data entered with source documents, or re-enter data in verification format on screen to detect errors and make corrections

• Compile, sort and verify accuracy of data

• Keep accurate records of work completed

• Perform other clerical duties as needed, such as filing, photocopying, and collating

Requirements

• Training in Section 8 eligibility, rent calculation, and occupancy a plus.

• Ability to deal effectively with situations that require tact and diplomacy.

• Must be able to multitask effectively.

• Must have HS Diploma or GED

• Six (6) months related experience

• Must possess a valid driver’s license to legally drive in the state of Indiana, and personal vehicle insurance.

• Must be a Marion County resident, or willing to relocate to Marion County.